Quick Summary
TOTO has rolled out a QR code system for public restrooms in Japan. Scanning the code allows users to see real-time congestion, report issues, and get multilingual support. The system also provides facility managers with data to optimize cleaning and maintenance.
Table of Contents
Introduction
Japan's public restroom innovations have long led the world-from smart toilets to universal accessibility. Now, TOTO, known for its advanced Washlet toilets, has launched a groundbreaking QR code system. It not only shows users real-time congestion levels but also enables instant issue reporting-marking a leap forward in public restroom convenience.
How the QR Code System Works?
By scanning a QR code located near restroom entrances or inside stalls, users are directed to a dedicated website. This instantly displays nearby restroom locations, stall occupancy in real time, and directions to available facilities. Stalls that are unusually busy or unoccupied for too long prompt automatic alerts to facility staff.
The system also includes a “Toilet Issues Request” feature. Users can report a non-flushing toilet or other issues directly from their phone, quickly alerting maintenance teams.
Multilingual support-English, Chinese, and Korean-ensures accessibility for international users.
User Benefits
No More Queues: Real-time availability means less waiting in line.
Language-Friendly: Supports major foreign languages, easing use for tourists and non-Japanese speakers.
Effortless Reporting: Users can easily flag issues without seeking staff or finding manuals.
Backend Features for Facility Managers
TOTO’s IoT-enabled system doesn’t just serve users-it enhances management:
- Live Monitoring: Track stall occupancy and congestion from a dashboard.
- Alert System: Receive real-time notifications of issues like unusually long occupancy or maintenance needs.
- Data Analytics: Usage patterns can inform cleaning schedules, supply replenishment, and resource allocation.
- Sustainability: Optimized maintenance leads to efficient water use and overall cost savings.
Government's Role & Broader Impact
Recognizing persistent restroom congestion-especially for women-Japan’s transport ministry is budgeting for digital signage and flexible restroom walls to improve capacity and visibility.
Together with TOTO’s technology, these measures form part of a broader strategy to modernize public amenities, enhance comfort, and tackle efficiency challenges. Seamless integration of digital tools is transforming how public spaces respond to user needs.
Conclusion
With its QR code restroom system, TOTO is setting a new benchmark in public convenience. By combining real-time congestion data, multilingual support, and integrated reporting with advanced backend tools, this innovation reshapes the restroom experience-for both users and administrators.
Smart, user-centric, and forward-looking: TOTO is redefining public restroom standards in Japan.
