Billing, Renewal & Refunds Policy

Last updated: 21 August 2026

This Billing, Renewal & Refunds Policy explains how subscriptions, payments, renewals, cancellations, and refunds work for Enqode QR ("Enqode QR", "we", "us", or "our"). This policy forms part of our Terms & Conditions and applies to all users of the Service.

Table of Contents:

  1. Overview
  2. Free Trial
  3. Subscription Plans
  4. Billing & Payments
  5. Auto-Renewals
  6. Cancellations
  7. Refund Policy
  8. Upgrades & Downgrades
  9. Taxes & Fees
  10. Billing Disputes & Chargebacks
  11. Changes to This Policy
  12. Contact Information

1. Overview

Enqode QR offers subscription-based access to its QR code generation and analytics features. By subscribing to a paid plan, you agree to the billing, renewal, and refund terms described in this policy.

2. Free Trial

  • Enqode QR offers a 180-day (6 months) free trial on the freemium plan.
  • During the free trial, users may create up to three (3) dynamic QR codes, subject to fair usage limits.
  • Static QR codes created during the free trial will continue to function even if the user does not upgrade.
  • At the end of the free trial, dynamic QR codes will stop working unless the user manually upgrades to a paid plan.
  • Free trials do not automatically convert into paid subscriptions.

3. Subscription Plans

3.1 Available Plans

Enqode QR offers multiple subscription plans with different features and limits. Details of available plans are published on our Pricing page and may change from time to time.

3.2 Plan Features & Access

  • Each subscription plan provides access to specific features, limits, and retention periods.
  • Access to paid features is granted only while the subscription is active and in good standing.
  • Usage of all plans is subject to our Acceptable Use Policy and Fair Usage Policy.

3.3 Changes to Plans

  • Enqode QR may modify, add, or discontinue subscription plans or features at any time.
  • Changes will not retroactively affect active subscriptions unless required for legal, security, or operational reasons.

3.4 Plan Availability & Limitations

  • Subscription plans are subject to availability and may vary by region or currency.
  • Certain features may have technical or usage limitations as described in product documentation.

4. Billing & Payments

4.1 Billing Cycle & Payment Timing

  • Subscriptions are billed in advance on a monthly or annual basis, depending on the selected plan.
  • Billing begins immediately upon successful payment.
  • Annual subscriptions may be offered at a discounted rate.

4.2 Payment Methods & Currency

  • Payments are processed via third-party payment providers such as Stripe, PayPal, or Razorpay.
  • Enqode QR supports multiple currencies, including USD, INR, EUR, GBP, CAD, and AUD.
  • USD is displayed as the default currency.
  • Currency conversion rates and processing fees are determined by the payment provider.

5. Auto-Renewals

  • All paid subscriptions automatically renew at the end of each billing cycle unless canceled.
  • Renewal charges are applied using the payment method on file.
  • It is the user’s responsibility to ensure payment information remains current.
  • In case of a failed payment, Enqode QR may provide a grace period of up to seven (7) days to retry payment before suspending access to paid features.

6. Cancellations

  • Users may cancel their subscription at any time through their account dashboard or by contacting support.
  • Cancellations take effect at the end of the current billing period.
  • Users will retain access to paid features until the end of the billing cycle.

7. Refund Policy

  • All subscription fees are non-refundable.
  • Enqode QR does not provide refunds or credits for partial billing periods, unused time, or unused features.
  • The availability of a free trial is provided to allow users to evaluate the Service before subscribing.

8. Upgrades & Downgrades

  • Users may upgrade or downgrade their subscription plan at any time.
  • Upgrades take effect immediately and may result in prorated charges.
  • Downgrades take effect at the start of the next billing cycle.

9. Taxes & Fees

  • Prices listed do not include taxes unless explicitly stated.
  • Currently, Enqode QR does not charge GST or other indirect taxes.
  • Users are responsible for any taxes or fees imposed by their local jurisdiction.

10. Billing Disputes & Chargebacks

  • Billing disputes must be reported to support@enqodeqr.com before initiating a chargeback.
  • Unauthorized chargebacks may result in account suspension or termination.

11. Changes to This Policy

We may update this Billing, Renewal & Refunds Policy from time to time. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Information

For billing-related questions, contact:

Enqode QR

Email: support@enqodeqr.com

By subscribing to Enqode QR, you acknowledge that you have read, understood, and agreed to this Billing, Renewal & Refunds Policy.