Privacy Policy

Last updated: January 9, 2025

This Privacy Policy describes how Enqode QR ("Enqode QR", "we", "us", or "our") collects, uses, discloses, and protects personal information when you access or use our software-as-a-service platform (the "Service").

By using Enqode QR, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you create an account or use the Service:

  • Name
  • Email address
  • Account credentials
  • Payment-related identifiers (processed via third-party payment providers)
  • Support communications

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

  • IP address
  • Device and browser information
  • Operating system
  • Referral URLs
  • QR code scan data (such as date, time, location, device type)

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions
  • Analyze usage and performance
  • Improve user experience

We use industry-standard analytics tools to understand how users interact with the Service. Details about cookies and tracking technologies are described in our Cookie Policy.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Create and manage user accounts
  • Process subscriptions and transactions
  • Monitor and analyze usage and trends
  • Improve product features and security
  • Communicate service-related updates
  • Respond to inquiries and support requests
  • Comply with legal obligations

3. Analytics & Third-Party Tools

We use third-party analytics and infrastructure providers to help us operate and improve the Service. These may include analytics, monitoring, and infrastructure tools commonly used by SaaS platforms.

These providers may process limited data on our behalf to provide their services and are bound by their own privacy policies.

4. Payment Processing

Payments are processed by third-party payment processors such as Stripe, PayPal, or Razorpay. Enqode QR does not store full payment card details.

Payment processors handle your information in accordance with their respective privacy policies.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following cases:

  • With service providers acting on our behalf
  • To comply with legal obligations or lawful requests
  • To protect the rights, safety, and security of Enqode QR and users
  • In connection with a business transfer, merger, or acquisition

6. Data Retention

We retain personal information only as long as necessary to provide the Service and fulfill legal obligations.

Analytics and QR code scan data are retained based on the user's active subscription plan, with retention periods ranging from a minimum of 6 months (0.5 years) to a maximum of 3 years.

Upon account deletion, personal data will be deleted or anonymized, except where retention is required by law or for legitimate business purposes.

7. User Rights & Data Deletion

Users may request:

  • Access to their personal data
  • Correction of inaccurate information
  • Deletion of their account and associated personal data

Requests can be made by contacting support@enqodeqr.com.

8. Security Measures

We implement reasonable technical and organizational safeguards to protect personal data, including:

  • Secure hosting on AWS
  • Encrypted data transmission (HTTPS)
  • Access controls and monitoring

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. GDPR Compliance (EU/EEA Users)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access, rectify, or erase your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

We process personal data under lawful bases including contract performance, legal obligations, and legitimate interests.

10. CCPA Compliance (California Residents)

California residents have the right to:

  • Know what personal data is collected
  • Request deletion of personal data
  • Opt out of the sale of personal information

Enqode QR does not sell personal information.

Requests can be submitted via support@enqodeqr.com.

11. Children's Privacy

Enqode QR is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence, including AWS servers. We take steps to ensure appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes indicates acceptance of the updated policy.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

Enqode QR

Email: support@enqodeqr.com

By using Enqode QR, you acknowledge that you have read and understood this Privacy Policy.